Refund policy
Thank you for shopping with us!
Our website is primarily used to process orders placed during our TikTok LIVE shopping sessions. Customers select products based on the items presented during our live broadcasts and complete their purchases through our website.
All Sales Are Final
Due to the nature of our TikTok LIVE ordering process, all sales are final unless an item arrives defective or damaged.
We do not accept returns, exchanges, or refunds for reasons such as:
- Change of mind after purchase.
- Ordering the wrong item, color, or style.
- Personal preferences or dissatisfaction unrelated to product defects.
- Other non-quality-related reasons.
Defective or Damaged Items
If you receive an item that is defective, damaged, or has a manufacturing quality issue, please contact our customer service team.
WhatsApp: +1 213 829 2990
To help us resolve your issue efficiently, please provide your order number, a description of the problem, and clear photos or videos showing the defect.
Once the issue has been verified, we will arrange a replacement at no additional cost.
If a replacement is unavailable, we will offer an appropriate refund or other remedy in accordance with applicable law.
Contact Us
For questions regarding returns, exchanges, or product quality, please contact:
WhatsApp: +1 213 829 2990
Email: lsemika333@gmail.com
Thank you for your understanding and support!